At Printvelly Clothing, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help! Please review our refund and returns policy below.
Returns
- Eligibility: You may return most items within 2 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and include all tags and packaging.
- Non-Returnable Items: Certain items are non-returnable, including:
- Final sale items
- Gift cards
How to Initiate a Return
- Contact Us: Email our customer service team at [printvelly@gmail.com] to request a return authorization.
- Prepare Your Package: Once approved, securely pack the items in their original packaging. Include a copy of your order confirmation or packing slip.
- Ship Your Return: Send your package to the address provided in your return authorization. We recommend using a trackable shipping service to ensure your return is received.
Refunds
- Processing Time: Refunds will be processed within 1-2 business days after we receive your returned item. You will receive a notification via email once your return has been processed.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
- If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 2 days of receiving your order. We will provide instructions for returning the item and issue a full refund or replacement.
Customer Support
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team at [printvelly@gmail.com] or [9667038374]. We’re here to help!
Thank you for choosing Printvelly Clothing!